Terms & Conditions

Customer Support And Service
At Computer Assist we always aim to deliver the very best in all we do, your satisfaction with our service and products is our prime concern, always. If you want to get in touch please contact customer services on:

E-mail: Click Here
Phone: 01692 403060. (Calls are charged at normal UK national rates.)
Post: Computer Assist, Hamilton House, 3 Norwich Road, North Walsham, Norfolk, NR28 9JP
Customer service representatives are available Monday to Friday, 9am - 5pm.
We aim to respond to and resolve all enquiries within 2 working days. We will never take longer than 5 working days to acknowledge any enquiry.

Enquiries About Orders Placed
If for any reason you need to contact us with regard to a particular order please e-mail our customer service team or phone 01692 403060. (Calls are charged at normal UK national rates.) Please quote your name, order I.D. order date and product ordered in all communications.

Quality Of Goods
We never compromise the quality of our goods, we understand quality and value for money is upper most in our customer’s minds. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, holding ISO9000/9001/9002 and ISO 14001 for quality. We stock products made by your printer manufacturer and compatible products from alternative manufacturers.

On compatible products, ink/toner quality and life span are comparable to that of the branded manufacturers. Compatible remanufactured cartridges are all print tested prior to leaving our manufacturers. Contact our office for more details. All your purchases are backed by our no quibble guarantee.

Payment Options
We accept Mastercard, Switch, Maestro, Solo, JCB, Visa, Visa Electron and Visa Debit, American Express and Diners club cards. Unfortunately we cannot accept payment by any other card.

Business Account
To set up a business account, please contact us on 01692 403060, references will usually be required.

Schools/Colleges/Universities/Public Services
To set up a School/College/Public services account, please contact us 01692 403060, we accept orders with a valid purchase order.

Security of Credit Card
All credit card payments are made through Paypal, who are an online credit card processing gateway. Paypal provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. Paypal security policy can be viewed HERE.
Paypal accepts the following credit cards:


Order Acceptance Order Acceptance and the completion of the contract between us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in cancellation in our Shipping and returns document.

Non-acceptance of an order may be a result of one of the following

Our inability to obtain authorization for your payment.
The product you ordered being unavailable from stock.
The identification of a pricing or product description error.

We reserve the right to not communicate regarding a transaction for which authorization was not obtained or if fraudulent activity is suspected or identified.

Application of VAT
Computer Assist is VAT registered. Therefore VAT is included in our prices. VAT number is 700 0119 16.

All brand names and product names are trademarks or trade names of their respective holders. The brands and trademarks owned by the OEMs (original equipment manufacturers) are referred to only for the purpose of pointing out which of the OEM products are compatible with ours. Computer Assist are not in any way associated with any OEM.

Copyright © 2006 Computer Assist. All rights reserved.