If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues.

E-mail: shop@computer-assist.org.uk
Phone: 01692 403060. (Calls are charged at normal UK national rates.)
Customer service representatives are available Monday to Friday, 9am - 5pm.

Guarantee
Our NO QUIBBLE GUARANTEE, in addition to your statutory rights, ensures that if within 30 days you are unhappy with your purchase and provided the product is returned in its original packaging, unopened, in a resalable condition, together with your receipt, we will arrange an immediate replacement or refund. No problem. These terms and conditions do not affect your statutory rights

Cancellation
As part of our no quibble guarantee, please note that under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a "cooling off period". You are entitled to cancel your order seven working days from the day after you receive your goods, for any reason. The regulations state that we must return your money within 30 days. The customer is responsable for all costs in returning unwanted goods to us, any costs incurred by Computer Assist in recovering the products will be charged to the customer. We will request the return of the goods within a reasonable timescale agreed with each customer. To cancel an order or return a product for refund contact customer services on:

E-mail: shop@computer-assist.org.uk
Tel: 01692 403060. (Calls are charged at normal UK national rates).
Customer service representatives are available: Monday - Friday, 9am - 5pm.

Delivery Methods
Delivery throughout the U.K. (Sorry we do not accept orders from outside of the U.K) is charged dependant on weight.

Delivery Times
Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 1pm, Monday-Friday. We always use Royal Mail or courier delivery. Delivery then usually takes place within 24-48 hours, depending on the carrier.
In recent results Royal Mail delivered 92.1% of items on the next working day (Monday-Saturday) after posting. Our courier service delivers next business day, delivery by 5.30pm (Monday to Friday).
It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Both Royal Mail and our courier should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost, a replacement will be offered or refund as appropriate. Your statutory rights are not affected.

In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. On the rare occasion that a product is unexpectedly out of stock, we will e-mail or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

E-mail: shop@computer-assist.org.uk
Tel: 01692 403060. (Calls are charged at normal UK national rates.)
Customer service representatives are available: Monday - Friday, 9am - 5pm